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When someone asks

A client will not issue the contract until you send a certificate

This one is worse than a prequalification because everything else is finished. The job is yours, the start date is set, and the only thing between you and a purchase order is a one-page PDF you know you have somewhere.

What they are waiting for

  • A certificate of currency — current on the day they read it, which is not the day you sent it.
  • The sum insured — which the contract names as a minimum.
  • The insured entity — which has to be the company signing the contract.
  • A certificate naming the client — as an interested party, which the broker issues.

Who is actually asking

An accounts or procurement team, working from a checklist the contract gave them. They are not assessing your business. They are ticking a box they cannot leave blank, which is why a certificate that expired last week stops everything even though nothing about the work has changed.

What we do about it

We hold the certificate and the date it was last confirmed, so the answer to "can you send that through" takes a minute instead of an afternoon.

The next request asks for a different set of the same documents, and the ones you already sent have expired.

Put your name down

We’re in a closed alpha, and we write every invitation ourselves.